Usage Guide
＜About consumption tax＞
All product prices in our store are inclusive of consumption tax (total price display).
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＜How to order＞
To purchase, select the quantity from the product page and proceed to the cart.
After completing your order, a confirmation email will be sent automatically. If you do not receive it, please check your spam folder or order history.
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＜Jewelry processing/custom orders＞
Semi-custom orders, full custom orders, and chain sales are available.
■ Full custom order
→ Please contact us for consultation.
(e.g., desired design, gemstones, etc.)
■ Semi-custom order
→ Please check the compatible size of the empty frame and purchase.
(Please specify your own gemstone or desired gemstone in the remarks column.)
■ Delivery time
→ Approximately 4 to 12 weeks
■ Damage compensation
|
Case |
Compensation details |
|
Our gemstone + production |
Full refund of gemstone cost + production cost |
|
Gemstone purchased from us (within 1 year) |
Compensation under the same conditions |
|
Gemstone from another company |
Refund of production cost only (gemstone not covered by compensation) |
※Depending on the condition of the stone, we may not be able to accept it.
※For items sent to us, shipping costs are prepaid by the customer; for items returned, shipping costs are paid on delivery.
※Returns and claims other than initial defects cannot be accepted.
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＜About delivery＞
Free shipping nationwide (Japan Post)
|
Order amount |
Delivery method |
Compensation |
|
Less than 33,000 yen |
Click Post or Ta-Q-Bin for +1,000 yen |
Click Post has no compensation |
|
33,000 yen or more |
Ta-Q-Bin |
With compensation |
|
300,000 yen or more |
Insured as necessary |
With compensation |
※Separate shipping fee for international shipping
※Shipping is suspended on Sundays, holidays, and during event periods.
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＜About reservations＞
Reservations are possible with advance notice.
Period: The end of the current month or 2 weeks, whichever is longer.
For long periods: Handled with a deposit (5-40%)
※The deposit will be applied to the purchase/non-refundable if cancelled.
※Even under the above conditions, we may not always be able to accept your request.
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＜Purchases during live streams＞
If you have a desired gemstone, please comment during the stream with
"Stone number + desire to purchase."
We will grant the right to purchase to the first person reflected on our monitor and send a dedicated URL via DM after the stream.
※The order of comment reflection may vary depending on the device.
※If there is no response, please comment again.
※Purchases require following our SNS account.
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＜About returns and exchanges＞
We do not accept returns or exchanges due to the characteristics of natural stones (inclusions, color differences, etc.).
In case of product defects, please contact us on the day of arrival.
After we confirm the returned item and if there are no discrepancies with the shipped item, we will proceed with an exchange or refund.
※Click Post does not offer compensation for loss or damage.
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＜Other＞
・The price of out-of-stock products may be 0 yen or not displayed.